FAQ

Worktown Games is a treasure hunt/tour company based out of Paris.  Our games are designed to be a fun way to discover new parts of the city, with a built in element of chance and interactivity. 

If you can't find the answer to your question here, please email us at worktowngames@gmail.com

Please note, we accept no responsibility for any property damage, property loss, or accidents that may happen while playing. Please pay attention to your surroundings when in public areas, and keep an eye on your personal property at all times. 

La version française est ci-dessous.

• How do we book a game?

You can directly book a game through our profile on Etsy - BOOK HERE, or our online store HERE (no account needed). You can also book through Viator. There's no need to email us to arrange a game, you will automatically receive the material after making a booking via Etsy or Lulu. If you book through Viator, you will be asked to confirm which tour you want and will then receive the materials electronically.

• When can we play?

Whenever you want! You will receive an electronic copy of the game after your purchase, and then you can play the game whenever you want to. Just be aware that although we've tried to avoid places with early closing hours, some places (including public gardens) will be closed in the evening, especially in winter.

• Does someone accompany us?

The games are designed to be self-guided, so you can play whenever you want. However, if you want to arrange a special tour with one of our representatives, contact us for further information.

• Are the routes accessible?

We've tried to make every route accessible, but if you have any concerns please contact us and we can discuss any acess requirements you may have.

• Is there a recommended age limit?

No, our games are open to everyone, and can be played in families with young children or by groups of friends or co-workers. Although the suggested routes for our games would take over an hour to walk, you can choose where you want to go and make the tour shorter to meet your needs and interests.

• What do we need for our tour?

You will receive an electronic copy of the game, and we recommend bringing a pen and some paper to keep track of your score, or having another phone on hand to note down your score.

• Does the game include a map?

Yes, every game comes with a map with the route mapped out. You are also welcome to use your own map or an online map service.

Version française

Worktown Games est une société de chasse au trésor/des visites basée à Paris. Nos jeux sont conçus pour être un moyen amusant de découvrir de nouvelles parties de la ville, avec un élément intégré de chance et d'interactivité.

Si vous ne trouvez pas la réponse à votre question ici, veuillez nous envoyer un courriel à worktowngames@gmail.com

Veuillez noter que nous n'acceptons aucune responsabilité pour tout dommage matériel, perte de propriété ou accident pouvant survenir pendant le jeu. Veuillez faire attention à ce qui vous entoure lorsque vous êtes dans des lieux publics, et gardez un œil sur vos biens personnels à tout moment.

• Comment réserver un jeu ?

Vous pouvez directement réserver un jeu via notre profil sur Etsy - RESERVER ICI, ou notre boutique en ligne ICI (aucun compte n'est nécessaire). Il n'est pas nécessaire de nous envoyer un e-mail pour organiser un jeu, vous recevrez automatiquement le matériel après avoir fait une réservation via Etsy. Vous pouvez également réserver par l'intermédiaire de Viator. Il n'est pas nécessaire de nous envoyer un e-mail pour organiser un jeu, vous recevrez automatiquement le matériel après avoir effectué une réservation via Etsy ou Lulu. Si vous réservez par Viator, il vous sera demandé de confirmer la visite que vous souhaitez et vous recevrez alors le matériel par voie électronique.

• Quand pouvons-nous jouer ?

Quand vous le voulez ! Vous recevrez une copie électronique du jeu après votre achat, et vous pourrez ensuite y jouer quand vous le souhaitez. Sachez simplement que, même si nous avons essayé d'éviter les lieux qui ferment tôt, certains endroits (y compris les jardins publics) seront fermés le soir, surtout en hiver.

• Quelqu'un doit-il nous accompagner ?

Les jeux sont conçus pour être autoguidés, vous pouvez donc jouer quand vous le souhaitez. Toutefois, si vous souhaitez organiser une visite spéciale avec l'un de nos représentants, contactez-nous pour plus d'informations.

• Les itinéraires sont-ils accessibles ?

Nous avons essayé de rendre tous les itinéraires accessibles, mais si vous avez des doutes, veuillez nous contacter et nous pourrons discuter de vos besoins en matière d'accessibilité.

• Y a-t-il une limite d'âge recommandée ?

Non, nos jeux sont ouverts à tous, et peuvent être joués dans des familles avec de jeunes enfants ou par des groupes d'amis ou de collègues. Bien que les itinéraires proposés pour nos jeux nécessitent plus d'une heure de marche, vous pouvez choisir où vous voulez aller et raccourcir la visite pour répondre à vos besoins et intérêts.

• De quoi avons-nous besoin pour notre visite ?

Vous recevrez une copie électronique du jeu, et nous vous recommandons d'apporter un stylo et du papier pour noter votre score, ou d'avoir un autre téléphone à portée de main pour noter votre score.

• Le jeu comprend-il une carte ?

Oui, chaque jeu est accompagné d'une carte avec l'itinéraire tracé. Vous pouvez également utiliser votre propre carte ou un service de cartographie en ligne.

GDPR Compliance

This Privacy Policy describes how and when we collect, use, and share information when you purchase an item from us, contact us, or otherwise use our services. This Privacy Policy does not apply to the practices of third parties that we do not own or control.

Information We Collect
To fulfil your order, you must provide us with certain information, such as your name, email address, payment information, and the details of the product that you’re ordering. You may also choose to provide us with additional personal information (for a custom order, for example), if you contact us directly.

Why We Need Your Information and How We Use It
We rely on a number of legal bases to collect, use, and share your information, including:
- as needed to provide our services, such as when we use your information to fulfil your order, to settle disputes, or to provide customer support;
- when you have provided your affirmative consent, which you may revoke at any time;
- if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
- as necessary for the purpose of our legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as providing and improving our services. We use your information to provide the services you requested and in our legitimate interest to improve our services.

Information Sharing and Disclosure
Information about our customers is important to our business. We share your personal information for very limited reasons and in limited circumstances, as follows:
- Etsy. We share information with Etsy as necessary to provide you our services and comply with our obligations under both the Etsy Seller Policy and Etsy Terms of Use.
- Business transfers. If we sell or merge our business, we may disclose your information as part of that transaction, only to the extent permitted by law.
- Compliance with laws. We may collect, use, retain, and share your information if we have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce our agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of our customers, or others.

Data Retention
We retain your personal information only for as long as necessary to provide you with our services and as described in our Privacy Policy. However, we may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. We generally keep your data for the following time period: 4 years.

Transfers of Personal Information Outside the EU
We may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, we may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If we are deemed to transfer information about you outside of the EU, we rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.

Your Rights
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. We describe these rights below:
- Access. You may have the right to access and receive a copy of the personal information we hold about you by contacting us using the contact information below.
- Change, restrict, delete. You may also have rights to change, restrict our use of, or delete your personal information. Absent exceptional circumstances (like where we are required to store data for legal reasons) we will generally delete your personal information upon request.
- Object. You can object to our processing of some of your information based on our legitimate interests. In such cases, we will delete your personal information unless we have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
- Complain. If you reside in the EU and wish to raise a concern about our use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

How to Contact Us
For purposes of EU data protection law, we, Worktown Games, are the data controllers of your personal information. If you have any questions or concerns, you may contact us at worktowngames@gmail.com